Privacy Policy for Penny

Last Updated: November 19, 2025

1. Introduction

Welcome to Penny ("we", "our", "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application ("App").

By using Penny, you agree to the collection and use of information described in this policy. If you do not agree with any part of this Privacy Policy, please do not use the App.

2. Information We Collect

We collect information necessary to operate the Penny App, provide core features, and improve your experience.

a. Account Information

b. Location Information (Foreground and Background)

Penny uses foreground and background location access to enable core features such as geofence detection, automatic café visit recognition, and loyalty reward validation.

Background location access allows the App to detect when you arrive near a participating café and provide relevant prompts or reward validation without requiring you to open the App.

We do not use background location for continuous tracking, movement profiling, or advertising. Location data is processed on your device solely to detect geofence entry and exit events. We do not store or retain detailed location history.

You may disable location permissions at any time through your device settings; however, features dependent on geofencing—such as automatic café detection, visit recognition, and loyalty reward validation—will not function without background location enabled.

Background Location Use Justification

Background location access is used exclusively to detect when you enter a geofenced area surrounding a participating café. This enables the App to automatically prompt order validation, update rewards, and enhance the customer experience without requiring manual check-ins.

Optional Use of Background Location

Background location access is optional and fully controlled by you. If you choose not to grant background location permission, you may continue to use the App; however, features that rely on geofencing will not operate.

c. How We Use Location Data

We do not track movements, create location profiles, or store travel history. Location data is processed on your device and accessed only with permission.

d. Coffee Preferences & Order Information

e. Device Information

f. Permissions & Consent Data

Your choices regarding notifications, location permissions, and privacy settings are stored securely on your device.

3. How We Use Your Information

We do not:

4. Third-Party Services

Firebase (Google) – Authentication, database, analytics, crash reporting
Firebase Privacy Policy

Google Sign-In – Authentication

Google Maps Services – Mapping and location-based features

5. Data Storage & Security

6. User Consent & Permissions

7. Data Retention

We retain personal information as long as necessary to operate the App or comply with legal obligations. Deleted accounts will have data removed or anonymised.

8. Your Rights

9. Children’s Privacy

Penny is not intended for children under 13. We do not knowingly collect data from children.

10. International Data Transfers

Your data may be processed outside your country of residence as required to support the App.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The most recent version will always appear here.

12. Contact Us

Email: hello@pennycrm.com.au
Website: www.pennycrm.com.au

This Privacy Policy applies to all users of the Penny mobile application.